Samsung Care+

Peace of mind, everyday
with experts care

Extend the life of your appliances with Samsung Care+.¹ From proactive diagnostics and care reports² to professional cleaning, every service uses genuine Samsung parts — so your appliances stay reliable.

Rest easy with Samsung Care+

Unexpected cost protection

A Samsung service technician shows a customer information on a tablet while standing in front of her refrigerator in a kitchen. A Samsung service technician shows a customer information on a tablet while standing in front of her refrigerator in a kitchen.

Optimal performance management

A Samsung technician shows a woman how to operate a wall-mounted air conditioner using a remote control. A Samsung technician shows a woman how to operate a wall-mounted air conditioner using a remote control.

Hassle-free care experience

A service technician places a diagnostic device inside the drum of a Samsung washing machine, providing a hassle-free care experience. A service technician places a diagnostic device inside the drum of a Samsung washing machine, providing a hassle-free care experience.

Continuous consumer support

A support agent wearing a headset smiles while using a computer. A support agent wearing a headset smiles while using a computer.

Here’s what’s covered

Confident purchase

Enjoy lasting peace of mind. Our extended warranty protects against unexpected repairs for up to 5 years, ensuring your appliances maintain their precise performance.¹ With professional care within reach, you can balance your busy life with the confidence.

Confident purchase Confident purchase

Genuine parts & expert maintenance services

Get reliable maintenance services with genuine Samsung parts and expert service, designed to keep your appliances performing at its best, while giving you greater confidence in every service.

Genuine parts & expert maintenance services Genuine parts & expert maintenance services

Monthly analysis & insights

Monitor your appliances' performance with data-driven precision.¹ Each monthly report² provides comprehensive insights into energy consumption, usage patterns, and diagnostic history. This transparency allows you to make informed decisions, ensuring your appliances maintain reliability and long-term care.

Monthly analysis & insights Monthly analysis & insights

Early detection, timely support

Contact Samsung Support when an error code, device indication or SmartThings Report highlights a potential issue. We will provide guidance and timely service to help resolve the issue early, so you can keep your appliances running reliably.

Early detection, timely support Early detection, timely support

Pros clean it for you

Clear the buildup your daily cleaning cannot reach.3 On-site professional cleaning using dedicated equipment and cleaners and a performance check restore hard-to-reach areas that are difficult to manage on your own, so your appliance operates at full capacity.

Pros clean it for you Pros clean it for you

Take a look what may fit you

Refrigerator

Core

Premium

Extended warranty

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Savings on repairs not covered by the manufacturer warranty

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Monthly care report

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Outbound call

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Smart fulfillment

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Professional initial installation

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Professional reinstallation

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Professional cleaning & performance check

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Buy now
Washer-Dryer Combo

Core

Premium

Extended warranty

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Savings on repairs not covered by the manufacturer warranty

-

-

Monthly care report

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Outbound call

-

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Smart fulfillment

-

-

Professional initial installation

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Professional reinstallation

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Professional cleaning & performance check

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Buy now
Washer

Core

Premium

Extended warranty

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Savings on repairs not covered by the manufacturer warranty

-

-

Monthly care report

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Outbound call

-

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Smart fulfillment

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-

Professional initial installation

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Professional reinstallation

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Professional cleaning & performance check

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Buy now
Dryer

Core

Premium

Extended warranty

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Savings on repairs not covered by the manufacturer warranty

-

-

Monthly care report

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Outbound call

-

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Smart fulfillment

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-

Professional initial installation

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Professional reinstallation

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Professional cleaning & performance check

-

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Buy now
Vacuum Cleaner

Core

Extended warranty

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Savings on repairs not covered by the manufacturer warranty

-

Monthly care report

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Outbound call

-

Smart fulfillment

-

Professional initial installation

-

Professional reinstallation

-

Professional cleaning & performance check

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Buy now
AirDresser

Core

Premium

Extended warranty

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Savings on repairs not covered by the manufacturer warranty

-

-

Monthly care report

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Outbound call

-

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Smart fulfillment

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-

Professional initial installation

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Professional reinstallation

-

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Professional cleaning & performance check

-

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Buy now
Air Conditioner

Core

Premium

Extended warranty

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Savings on repairs not covered by the manufacturer warranty

-

-

Monthly care report

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Outbound call

-

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Smart fulfillment

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-

Professional initial installation

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Professional reinstallation

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Professional cleaning & performance check

-

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Buy now
Air Purifier

Core

Extended warranty

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Savings on repairs not covered by the manufacturer warranty

-

Monthly care report

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Outbound call

-

Smart fulfillment

-

Professional initial installation

-

Professional reinstallation

-

Professional cleaning & performance check

-
Buy now

You ready? Simply choose and add

Step 1

Choose your product
from Samsung.com

Choose Home Appliance product that you want to buy

Step 1 : Choose your product from Samsung.com Step 1 : Choose your product from Samsung.com

Step 2

Add Samsung Care+ in
product page

Choose ‘Yes’ in Samsung Care+ option

Step 2 : Add Samsung Care+ in product page Step 2 : Add Samsung Care+ in product page

Step 3

Finalize
your order

Check your order information and complete your purchase on Samsung.com

Step 3 : Finalize your order Step 3 : Finalize your order

Register to complete
your Samsung Care+

Register your product at below link so that we can manage your Samsung Care+ service

Register

Frequently Asked Questions

  • 1. What is Samsung Care+ for home appliances?

    Samsung Care+ is a maintenance service for Samsung home appliances. It offers various benefits beyond the manufacturer's basic warranty depending on the plan, keeping your appliance from physical, technical, or mechanical defects. You can also receive professional maintenance and care services as part of your plan.

  • You can purchase Samsung Care+ for the following products:

    • • Refrigerators
    • • Laundry Care (Washer, Dryer, Washer-Dryer Combo)
    • • Air Conditioners
    • • AirDresser
    • • Vacuum Cleaners

  • Yes. You can purchase Samsung Care+ on Samsung.com within 60 days after your appliance purchase. Add it to your cart separately and select your preferred plan. Coverage begins from the date your appliance is delivered or installed.

  • Damage to the appearance, such as dents or chipping of the paint caused by use, is not covered under Samsung Care+. For more detailed information, please refer to our Terms and Conditions for a list of inclusions and exclusions.

  • The Core plan offers extended warranty coverage.
    The Premium plan includes professional maintenance care through expert visits.
    For full coverage details, please refer to the plan comparison on this page.

  • Samsung Care+ can be purchased when buying a new Samsung appliance on Samsung.com. Select your preferred plan during checkout and add it to your order. Coverage begins from the date your appliance is delivered or installed, and the plan is tied to that specific product.

  • The number of services varies depending on the product and Samsung Care+ plan you purchased. For example, if you purchase an air conditioner with Samsung Care+ Premium, you can receive 4 services over 5 years. Please refer to the plan comparison on this page for detailed information.

  • Trained technicians use specialized equipment and cleaning agents to address hard-to-reach areas inside your appliance that are difficult to clean on your own. Depending on the product, this may include general drum cleaning for washers, or cleaning of back cover & compressor coil for refrigerators.

  • If your appliance has built-in Wi-Fi and is connected to SmartThings, remote diagnostics are available. If you notice any potential issues, contact Samsung Support for assistance. Non-Wi-Fi models do not support remote diagnostics.

  • If your appliance has built-in Wi-Fi and is connected to SmartThings, a monthly care report is provided through SmartThings Home Care. The report includes diagnostic data and usage insights for your appliance. Non-Wi-Fi models do not support this feature.

  • No. Once your appliance has been delivered or installed and Samsung Care+ coverage has begun, cancellations and refunds are not allowed. Samsung Care+ is a purchase tied to your specific appliance and plan. For more information, please refer to the Samsung Care+ Terms and Conditions.

  • No. Once Samsung Care+ coverage has begun after delivery or installation, refunds are not allowed, even if none of the included services have been used. All fees paid at the time of purchase are final. For more information, please refer to the Samsung Care+ Terms and Conditions.

  • No, Samsung Care+ is not transferable to another person. The plan is tied to the original purchaser and the registered appliance. However, if your appliance is replaced with the same model under warranty or exchange, coverage may be transferred to the replacement unit. For more information, please refer to the Samsung Care+ Terms and Conditions.

Contact us here.

Start a live chat with us here

Make a claim or check your coverage or check your coverage.
For more information, go to https://joinsamsungxolxtoto.com/my/support/

  1. Service coverage may vary depending on region, product, and model. Please refer to Samsung Care+ Terms and Conditions for full details.

  2. Available only for appliances connected to SmartThings Home Care available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. Not supported to non-Wi-Fi models.

  3. Service coverage may vary depending on region, product, and model. Available only to customers subscribed to the Premium pack. Please refer to Samsung Care+ Terms and Conditions for full details.